Alcumus has joined the Institute of Customer Service (ICS) to further enhance the customer success experience for clients, reflecting our ongoing commitment to deliver outstanding levels of customer care.
The ICS is an independent professional customer service body, working with businesses and the public sector to position the UK as a world leader in service. As a member of the ICS, we will gain access to research, insights, conferences, and networking opportunities, as well as being part of a nationally recognised association, working across all sectors to deliver excellent customer service.
A key priority at Alcumus is to constantly seek to improve the service we offer to clients. Membership to the ICS will enable us to benchmark against other members to help measure success and continue to raise customer service standards, both in our UK and North American operations. Employees will also benefit from training and courses offered by the ICS to develop a greater knowledge of customer service and expert support from the team at Alcumus.
Independent research and advisory firm Verdantix recently placed Alcumus as a Leader in its independent review of the most prominent global EHS software vendors in the 2021 EHS Software Green Quadrant. We were one of only a few vendors to score strongly across the full solution spectrum laid out in the research, which included a new category on Customer Success and Adoption where Alcumus achieved a score of 2.0 reflecting the increasing need of businesses to focus on presales support, customer retention and satisfaction.
Alyn Franklin, CEO of Alcumus, said:
“In today’s competitive marketplace, brands are built, or broken, on customer experience. What sets us apart is the highly personalised way we work with our clients, where our customer success team truly focuses on the customer and how we can help them to succeed. Working with The Institute will help to drive new initiatives that place our clients at the heart of everything we do. It’s a real benchmark to show that we’re passionate about customer success and we look forward to working with The Institute and exchanging ideas with other member firms to enhance our proposition even further.”
Jo Causon, CEO of The Institute of Customer Service commented:
“We are delighted that Alcumus are members of The Institute of Customer Service. Joining as members recognises the importance of delivering excellent service to customers. By coming together with organisations from a wide variety of sectors, Alcumus is making a clear statement that clients are fundamental to their success and their commitment to continuously improve the customer experience.”