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Alcumus Helping to Transform Health and Safety Culture at Axis Group

To help Axis Group make the reporting of near misses and accidents easier and quicker for staff and reduce the number of reported injury accidents in the longer-term, Alcumus is supporting the business with its ReportLine service.

Axis Group is a leading provider of facilities-related security, reception management, cleaning and support services across the UK, and employs around 4,000 staff across hundreds of its clients’ sites.

Working with Alcumus, Axis Group wanted to change the way it approached health and safety reporting from being a reactive process, to a proactive one that would prevent accidents. With near-miss reporting a crucial factor, where a comprehensive record of any near miss can play a key role in preventing future accidents from happening, as a result of using ReportLine the business has seen a significant reduction in accidents.

In 2020, the number of near misses that Axis Group’s cleaning division reported had quadrupled compared to 2016, while accidents also fell by around one third during the same comparative period. Likewise, in 2020 the business’s security division reported more than double the number of near misses compared to two years earlier, resulting in accidents reducing by more than one third. ReportLine provides Axis Group with a holistic view of their health and safety reporting processes to identify data such as comparing how many accidents have happened over any given period.

Tracey Hammond CMIOSH, Axis Group Health and Safety Manager:

“The simplicity of Alcumus’s ReportLine service has given our staff the autonomy to take ownership of reporting near misses or accidents themselves - which has been a key driver in helping to transform the company’s health and safety culture alongside our own internal drive to educate staff around the importance of reporting near misses or accidents.

“We now have a culture where our staff are reporting unsafe conditions and unsafe acts routinely. Whether it is someone not wearing the correct PPE, fire exits being blocked, or items left lying around to present a trip hazard - it is this type of consistent reporting that ultimately helps to reduce actual accidents.

“This willingness to report these incidents that we now have within our business is underpinned by having a quick and easy system to use from Alcumus.”

The ReportLine service enables any staff member to dial a number to report an accident or near miss at any time of the day, 365 days a year – or by using an online ‘near miss report’ form which is submitted to Alcumus’s ReportLine team. The simplicity of being able to dial the same, direct phone number to report accidents and near misses, or fill out the same form online to report near misses has boosted Axis Group’s staff participation.

Helen Jones, Chief Operating Officer - Enterprise, Alcumus:

“With over 25 years of experience, ReportLine provides organisations with access to highly skilled specialists, who are responsible for tracking, logging and reporting workplace incidents and accidents. Combining expert service and award-winning software, ReportLine provides an extension to your health and safety team, making sure that you meet your reporting requirements and keep people safe.”

More information

Read the Axis Group case study here.