Customer Care Advisor

Cardiff Office
Customer support

Salary: £19,305 + Commission

What you'll be focused on:

Reporting to the Customer Care Manager, the Customer Care Advisor holds responsibility for ensuring that our customers are engages with the SafeContractor membership accreditation process and first-class service is provided to customers, ensuring our membership benefits are understood and fully utilised.

What you'll need to be successful:

The successful candidate will be confident communicating with existing clients over the phone, providing a value-add service to ensure that the customer journey is flawless.

With a strong relationship-building skills, we are looking for someone who is able to identify up-selling opportunities by truly listening to the customer.

The successful candidate will have the ability to use initiative in a fast-faced organisation, ensuring to deliver on results and work to deadlines.

You will have excellent organisational and communication skills (both verbal and written) and confidently work effectively with the team to raise standards.

With experience in a phone-based role ideally, you will be able to demonstrate success in a driven, customer-focused environment.

What you’ll get in return:

FOR THE HERE AND NOW – We provide a mature and flexible ‘work your way’ culture, generous holiday allowance, a ‘giving day’ to give back to others, enhanced family friendly leave (regardless of gender), an employee assistance programme, 24-hour online GP, gym discounts, cover for a variety of healthcare, dental, optical and wellbeing treatments/services, a cycle to work scheme and paid time off when you’re physically and mentally unwell.

FOR FUN – You spend a significant percentage of your time with your colleagues (and what a great bunch of people they are!) and it’s important to us that everyone contributes to an environment that is positive and full of laughs. We’ve always got something going on, from charity events and competitions to recognition events and awards and we encourage our teams to get involved and have fun along the way.

FOR THE FUTURE – To set you up for later on in life, we provide an enhanced pension scheme with generous employer contributions and a life assurance policy for peace of mind. We offer a plethora of development resources and support, including access to LinkedIn learning to support you as you develop your career with us. Last year alone we filled nearly 30% of our roles with internal candidates (which equates to almost 50 people being promoted!)

Who we are:

By this point, you’ll likely have decided if the role sounds up your street, but what about Alcumus as an employer?

Time to introduce ourselves…

We believe that everyone should be able to go home safely from work every night, so we’ve made it our mission to build risk management solutions that are far beyond simple box ticking exercises, instead embracing new and evolving technology that will support our clients to keep their workforce safe.

We’re a PE backed, high growth business that sets ambitious goals, moves at pace, and fails fast. We believe that if you look after your people, they look after everything else, so we place significant emphasis on providing stretch for personal development. Our growth will be your growth.

We value diversity and work hard to foster a culture where everyone can bring their whole self to work, each and every day. Every one of our people is unique, and that’s what makes Alcumus stronger as a whole.

What we stand for:

Our values are the core of our business and fundamental to the way we work. In your role as Customer Care Advisor, you will;

  • Be a team player – working collaboratively and being consciously inclusive with your colleagues
  • Be brave – sharing your ideas, challenging the status quo, and taking responsibility for the part you play
  • Know your stuff – continuously developing your skills and expertise, with the support from our many learning offerings
  • Enjoy the journey – contributing to a positive working environment that enables you and everyone around you to be at their best

Sound interesting so far?

What you can expect if you apply:

  • A response to your application within 10 working days
  • An interview process consisting of:
    • An initial discovery call with the recruiter
    • A first stage interview via Microsoft Teams
    • A final stage interview (likely face to face) with the stakeholders you’ll be working with closely in the role

We’re keen to ensure our hiring process allows you to be at your best, so if you need us to make any adjustments, please just let us know

  • Recruiter for this role: Kate McCarthy
  • Location: Nantgarw, United Kingdom
  • Contract type: Permanent
  • Working hours per week: 37.5


  • Recruiter: Kate McCarthy
  • Employment Type: Permanent
  • Job Function: Customer Support