Field Operations Coordinator (FTC)

The Field Operations Co-ordinator is responsible for providing administrative support to the Field and Academy teams, working with the Operations Managers to support efficient operational delivery of Academy courses and field-based Audits.

What that means day to day

What you’ll need to be successful

• Provide professional customer service for the Academy, being the main point of contact for customer enquiries and welcoming and assisting delegates for courses delivered in Manchester
• Managing course schedules and identifying efficiencies in the delivery
• Collaborate with both Sales and Marketing teams to ensure Academy courses are fully utilised, providing data to sales colleagues to proactively sell available delegate places
• Maximize Alcumus sales by proactively promoting other courses and standards to all delegates
• Coordinate Academy venue bookings, travel and accommodation for Auditors and Trainers
• In conjunction with Learning and Development, ensure training agreements are issued and retained for all employees attending Academy courses
• Ensure full document control of all training materials is in place 
• Preparing course materials, issuing certificates and leading international training admin 
• Quality control of invoices, proactive collection of academy payments and weekly reporting of outstanding amounts including bad debt collection 
• Ensure that all new field starters are booked to Academy courses in conjunction with the ROMs and in line with their unique training plans 
• Manage bookings for the Auditor Witnessed Audit Programme, working alongside the Regional Operations Managers to ensure UKAS requirements are maintained and proactively contacting clients to obtain agreement for Trainees to attend Audits
• Ensure Field Team records are maintained to Alcumus, UKAS and CQI IRCA requirements
• Set up competence folders for all new field staff, ensuring a central database of competence records is maintained for new and existing staff, saved accordingly to individual documents 
• Central point of contact for onboarding administration required for new field staff. Arranging IT equipment, travel arrangements, and ordering PPE for new and existing staff 
• Produce daily utilization reports to the wider Operations team to ensure Auditors and Trainers are fully utilized
• Analysing and delivering weekly and monthly reports through Dynamics and Power BI
• Raise POs for subcontractors and suppliers
• Control of compliance and competency associated with UKAS and CQI IRCA
• All other duties assigned by Operations Managers

Essential:

• Experience in a planning/scheduling role
•  Proven track record of delivering excellent customer services to internal and external stakeholders
• Advanced Microsoft skills, including Power BI
• Level 2 standard or equivalent in literacy and numeracy

Desirable:

What you’ll get in return

• Experience in credit control and budget management

FOR THE HERE AND NOW – We provide a mature and flexible ‘work your way’ culture, generous holiday allowance, a ‘giving day’ to give back to others, enhanced family friendly leave (regardless of gender), an employee assistance programme, 24-hour online GP, gym discounts, cover for a variety of healthcare, dental, optical and wellbeing treatments/services, a cycle to work scheme and paid time off when you’re physically and mentally unwell.

FOR FUN – You spend a significant percentage of your time with your colleagues (and what a great bunch of people they are!) and it’s important to us that everyone contributes to an environment that is positive and full of laughs. We’ve always got something going on, from charity events and competitions to recognition events and awards and we encourage our teams to get involved and have fun along the way.

FOR THE FUTURE – To set you up for later on in life, we provide an enhanced pension scheme with generous employer contributions and a life assurance policy for peace of mind. We offer a plethora of development resources and support, including access to LinkedIn learning to support you as you develop your career with us. Last year alone we filled nearly 30% of our roles with internal candidates (which equates to almost 50 people being promoted!) 

Sound interesting so far?

What you can expect if you apply:

• A response to your application within 15 working days
• An interview process consisting of:
• An initial discovery call with the recruiter
• A first stage interview via Microsoft Teams 
• Additional interview (likely face to face) with the stakeholders you’ll be working with closely in the role

We’re keen to ensure our hiring process allows you to be at your best, so if you need us to make any adjustments, please just let us know.