Members Support Officer

Cardiff, UK

We see a world where we all contribute to a thriving planet and together, we are a collective force for good. Planet Mark is a sustainability certification program that recognizes and celebrates organizations for their commitment to environmental and social responsibility. It encourages businesses to measure and reduce their carbon footprint, engage their stakeholders, and work towards creating a more sustainable future


Planet Mark is owned by Alcumus and sits as a stand-alone division within the Alcumus group alongside the Safe Contractor Division and the ISOQAR division. Alcumus is a successful and globally expanding enterprise with a longstanding commitment to promoting safer and more sustainable workplaces.

This is a fantastic opportunity to join the Planet Mark team and dive deep into the environmental industry! In this role, you will skilfully collect, analyse, and report data, in order to help provide our members with the critical information they need to make smart choices. Your efforts will empower them to actively contribute to building a sustainable future.

Day to day in this role, you'll be responsible for:

Joining the Measurement Team, you'll oversee and manage all aspects of members' ongoing certification requirements, ensuring a smooth and efficient process from start to finish.

What you’ll need to be successful

  • Processing account registration and maintaining existing members information.
  • Collecting and processing member data in to assessment tools to calculate carbon footprint.
  • Validating member data.
  • Contacting members to resolve data issues and member queries.
  • Creating annual certification reports.
  • Issuing certifications/recertifications.
  • Completing non conformance administration including suspension and deregistration.

We're in search of individuals with a keen eye for detail, strong IT proficiency (especially in Micosoft Office Outlook/Excel), and excellent administrative and communication skills to excel in this position. 

If you thrive in fast-paced environments that prioritize precision and effective communication, we want to hear from you!

What you'll get in return

We operate a hybrid workplace policy, where you will work from the Cardiff office 3 days per week, and will travel to the London office occasionally. We want you to be able to do your best work here. We emphasize providing many ways to support our team to do their best work and below are some of the perks and benefits we offer:

Personal Health & Wellbeing / Benefits

>🍼 Enhanced Parental Leave 

>🌴Generous annual leave 

>🏥 Healthcare Plan

>💟 Annual Giving Day – an extra day to give back to yourself or your community

>🚲 Cycle-to-work Scheme 

 Future Planning

>💰Pension scheme with employer contributions 

>💸 Rewards Program – access to discounts and cashback  

>🏫 LinkedIn Learning License for upskilling & development


  • Employment Type: permanent