Planning & Scheduling Coordinator

Location:
Manchester, UK
Department:
Business Support

Empowering organisations to achieve their highest potential.

At Alcumus ISOQAR, we draw on our experience, knowledge, and ambition to empower organisations to achieve their highest potential. Through a portfolio of progressive solutions, we work with customers to strengthen their business through ISO certification, ISO training and consultancy, all delivered by our in-house expertise.

The Planning & Scheduling Co-ordinator holds responsibility for scheduling auditor diaries, communicating with clients and coordinating all resource, operational and administrative aspects of service delivery to agreed performance KPIs, SLAs and service standards.

What that means day to day

  • Take responsibility for effective scheduling for all auditing activities utilising an active resource management approach, working closely with Auditors assigned to Accounts, with a focus on cost-effectiveness and a right-first-time approach.
  • Effectively manage client’s requirements in line with business needs, including date and personal changes, cancellation requests and general audit rescheduling (Processing of invoicing relating to client cancellations)
  • Contact clients & key stakeholders via phone and email to communicate and arrange agreed dates for service delivery
  • Key member of the team taking phone calls from auditors and clients resolving any issues and/or booking dates before escalation
  • Optimise auditor utilisation
  • Spot and support the requirements of auditor upskilling
  • Identify opportunities to rearrange auditor diaries to support clients and business needs
  • Work collaboratively with peers and the wider business to address client requirements and resolve client and consultant issues
  • Work collaboratively with Finance and Shared Services function to ensure effective finance management - take ownership of supplying relevant invoicing information and liaison with clients to resolve invoicing and payment queries
  • Liaise with Technical department to ensure technical checks are completed when necessary and to resolve client queries
  • Excellent communication skills with Consultants, Clients and internally
  • Process client retention and following de-registrations as required
  • Any other duties as assigned by line management


What you’ll need to be successful

Essential:

  • Experience working in a customer support role
  • Strong Communication Skills 
  • Ability to organise and multitask
  • Competent with Microsoft Office Applications (Word, Excel, PowerPoint, Outlook) 
  • Ability to work under pressure and to tight deadlines

Desirable:

What you’ll get in return

  • Advanced computer and reporting skills 
  • Scheduling experience

FOR THE HERE AND NOW – We provide a mature and flexible ‘work your way’ culture, generous holiday allowance, a ‘giving day’ to give back to others, enhanced family friendly leave (regardless of gender), an employee assistance programme, 24-hour online GP, gym discounts, cover for a variety of healthcare, dental, optical and wellbeing treatments/services, a cycle to work scheme and paid time off when you’re physically and mentally unwell.

FOR FUN – You spend a significant percentage of your time with your colleagues (and what a great bunch of people they are!) and it’s important to us that everyone contributes to an environment that is positive and full of laughs. We’ve always got something going on, from charity events and competitions to recognition events and awards and we encourage our teams to get involved and have fun along the way.

FOR THE FUTURE – To set you up for later on in life, we provide an enhanced pension scheme with generous employer contributions and a life assurance policy for peace of mind. We offer a plethora of development resources and support, including access to LinkedIn learning to support you as you develop your career with us. Last year alone we filled nearly 30% of our roles with internal candidates (which equates to almost 50 people being promoted!) 

Sound interesting so far?

What you can expect if you apply:

  • A response to your application within 15 working days
  • An interview process consisting of:
  • An initial discovery call with the recruiter
  • A first stage interview via Microsoft Teams 
  • Additional interview (likely face to face) with the stakeholders you’ll be working with closely in the role


We’re keen to ensure our hiring process allows you to be at your best, so if you need us to make any adjustments, please just let us know.

TAGS

  • Reporting To: James Daniels, Planning Manager
  • Employment Type: permanent