Reportline Consultant

Cardiff Office
Customer support

Salary: £18,135 with performance related bonus

What you’ll be focused on:

Providing  the business and external customers with a 24/7 telephone service for reporting accidents, incidents and employee absences, as well as handling reception calls and providing a 24/7 out of hours triage support line for other areas across Alcumus.  For this roles shift pattern there is 1 week that is 12pm midnight to 8am

Information captured through IEX is provided to our customers within an actionable format to enable them to evidence their compliance with HSE RIDDOR guidelines and help them to reduce Health and Safety risks within the workplace.

What that means day to day:

Based in our Head Office, Nantgarw, the successful candidate will also be responsible for answering calls and providing a quality service that always ensures customer satisfaction. You will also be expected to carry out administrative duties that supports the operation of the Contact Centre and other departments. You will be compliant and ensure that highest quality standards are always met within Reportline.

What you’ll need to be successful:

The successful candidate will be an articulate, self-motivated professional with high ability for attention to detail. You will be Word and Excel proficient and able to provide first class customer service to clients. We are looking for a team player, yet someone with the independence to work on their own accord. You will be a self-starter, an effective communicator and be systems proficient. We are looking for an adaptable candidate who holds a hands-on approach

What you’ll get in return:

FOR THE HERE AND NOW – We provide a mature and flexible ‘work your way’ culture, generous holiday allowance, a ‘giving day’ to give back to others, enhanced family friendly leave (regardless of gender), an employee assistance programme, 24-hour online GP, gym discounts, cover for a variety of healthcare, dental, optical and wellbeing treatments/services, a cycle to work scheme and paid time off when you’re physically and mentally unwell.

FOR FUN – You spend a significant percentage of your time with your colleagues (and what a great bunch of people they are!) and it’s important to us that everyone contributes to an environment that is positive and full of laughs. We’ve always got something going on, from charity events and competitions to recognition events and awards and we encourage our teams to get involved and have fun along the way.

FOR THE FUTURE – To set you up for later on in life, we provide an enhanced pension scheme with generous employer contributions and a life assurance policy for peace of mind. We offer a plethora of development resources and support, including access to LinkedIn learning to support you as you develop your career with us. Last year alone we filled nearly 30% of our roles with internal candidates (which equates to almost 50 people being promoted!)

Who we are:

By this point, you’ll likely have decided if the role sounds up your street, but what about Alcumus as an employer?

Time to introduce ourselves…

We believe that everyone should be able to go home safely from work every night, so we’ve made it our mission to build risk management solutions that are far beyond simple box ticking exercises, instead embracing new and evolving technology that will support our clients to keep their workforce safe.

We’re a PE backed, high growth business that sets ambitious goals, moves at pace, and fails fast. We believe that if you look after your people, they look after everything else, so we place significant emphasis on providing stretch for personal development. Our growth will be your growth.

We value diversity and work hard to foster a culture where everyone can bring their whole self to work, each and every day. Every one of our people is unique, and that’s what makes Alcumus stronger as a whole.

What we stand for:

Our values are the core of our business and fundamental to the way we work. In your role as Personal Assistant, you will;

  • Be a team player – working collaboratively and being consciously inclusive with your colleagues
  • Be brave – sharing your ideas, challenging the status quo, and taking responsibility for the part you play
  • Know your stuff – continuously developing your skills and expertise, with the support from our many learning offerings
  • Enjoy the journey – contributing to a positive working environment that enables you and everyone around you to be at their best

Sound interesting so far?

What you can expect if you apply:

  • A response to your application within 10 working days
  • An interview process consisting of:
    • An initial discovery call with the recruiter
    • A first stage interview via Microsoft Teams
    • A final stage interview (likely face to face) with the stakeholders you’ll be working with closely in the role

We’re keen to ensure our hiring process allows you to be at your best, so if you need us to make any adjustments, please just let us know

  • Recruiter for this role: Kate McCarthy
  • Location: Cardiff, United Kingdom
  • Contract type: Permanent
  • Working hours per week: 37.5 – shift pattern including night shifts