Senior Planning & Scheduling Coordinator

Location:
Manchester, UK
Department:
Planning & Scheduling

The Senior Planning and Scheduling Coordinator holds responsibility for supporting the Client Operation Managers in their goal of optimisation of auditor utilisation, delivering great client services, and coordinating all resource, operational and administrative aspects of service delivery to agreed performance KPIs, SLAs and service standards.

What that means day to day

What you’ll need to be successful

  • Undertake team training and coaching to enhance roles and effectiveness
  • Recognising areas of upskilling and supporting SMEs in upskilling activities
  • Support team with prioritisation of day-to-day staffing levels and conduct team huddles
  • Work collaboratively with peers and the wider business to address client requirements and resolve client and consultant issues
  • Identifying process improvements within the department and ensuring process confirmation tasks are completed to support training needs analysis
  • Effectively manage client’s requirements in line with business needs, including date and personal changes, cancellation requests and general audit rescheduling, certificate issuing, administration and all other related operations tasks required
  • Active Resource Management focuses on cost-effectiveness and a right-first-time approach to all activities within the team
  • Work with management to review and monitor progress against internal KPIs ensuring consistently met or exceeded
  • Participate in one-to-ones and support Client Services Manager where needed
  • Spot and support the requirements of auditor upskilling in conjunction with field management 
  • Liaise with the Technical department, Sales department and Field management sharing best practices and business improvement
  • Work with management to ensure the team deliver expected customer service levels to achieve and maintain our team and company targeted NPS score
  • Any other duties as assigned by Client Operation Managers

What you’ll get in return

  • Proven ability to help steer and manage teams in conjunction with Senior Management. Experience in managing team KPI
  • Experience in undertaking One to Ones with Staff
  • Demonstrable experience in working and liaising with other departments
  • Experience in manging and driving customer journeys with teams
  • Experience in project support and driving continual improvements
  • Able to demonstrate experience in planning staffing levels
  • Experience in coaching and conducting training reviews 

FOR THE HERE AND NOW – We provide a mature and flexible ‘work your way’ culture, generous holiday allowance, a ‘giving day’ to give back to others, enhanced family friendly leave (regardless of gender), an employee assistance programme, 24-hour online GP, gym discounts, cover for a variety of healthcare, dental, optical and wellbeing treatments/services, a cycle to work scheme and paid time off when you’re physically and mentally unwell.

FOR FUN – You spend a significant percentage of your time with your colleagues (and what a great bunch of people they are!) and it’s important to us that everyone contributes to an environment that is positive and full of laughs. We’ve always got something going on, from charity events and competitions to recognition events and awards and we encourage our teams to get involved and have fun along the way.

FOR THE FUTURE – To set you up for later on in life, we provide an enhanced pension scheme with generous employer contributions and a life assurance policy for peace of mind. We offer a plethora of development resources and support, including access to LinkedIn learning to support you as you develop your career with us. Last year alone we filled nearly 30% of our roles with internal candidates (which equates to almost 50 people being promoted!) 

Sound interesting so far?

What you can expect if you apply:

  • A response to your application within 15 working days
  • An interview process consisting of:
  • An initial discovery call with the recruiter
  • A first stage interview via Microsoft Teams 
  • Additional interview (likely face to face) with the stakeholders you’ll be working with closely in the role


We’re keen to ensure our hiring process allows you to be at your best, so if you need us to make any adjustments, please just let us know.

TAGS

  • Reporting To: Nina Halsall
  • Employment Type: full_time