ISO 20000 IT Service Management (ITSM) certification
Significantly enhance the effectiveness and reliability of your IT services.
- Puts you in complete control of planning and processes
- A key component of strengthening your cyber security
- Win new customers by providing evidence you are a reliable partner
- ISOQAR is one of the UK’s most respected certification bodies
- Completely transparent, simplified approach with no hidden fees
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What is ISO 20000?
ISO 20000 is an international IT standard that allows companies to demonstrate excellence and prove best practice in IT management. The standard provides a framework for service providers to monitor, measure and review their service management processes.
ISO 20000 is based on the quality management standard ISO 9001 – that means it will help you effectively deliver managed services to meet your corporate and customer requirements.
ISO 2000 helps your business deliver superior technology support and attract more customers with ISO 20000.
Why choose ISO 20000?
Specifies requirements for establishing, implementing, maintaining and continually improving a service management system
Forms the hub in a collection of management systems to help establish strong cyber security defences
Supports the management of the service lifecycle, including the planning, design, transition, delivery and improvement of services
Brings IT into the sphere of governance & helps control costs
Helps competitive differentiation by demonstrating reliability and high quality of service
Improves market access as many organisations in the public sector mandate that their IT service providers demonstrate compliance with ISO 20000
Promotes a reliable IT infrastructure, improving customer satisfaction and attracting new business
Why choose us for your ISO Certification?
60% of customers have benefited from an increase in revenue due to having certification with ISOQAR
Government-recognised UKAS certificates, established since 1993 with offices all over the world means your certificate has global recognition
99% Client Satisfaction
99% client satisfaction with audits and an NPS of 70
Save Time & Money
Integrated audits for multiple standards keep visits to a minimum and save you money
Free to Join
Free to join if you transfer and we do the paperwork
Access to over 300 independent ISO consultants via our IAN network
What our clients say about Alcumus ISOQAR
“ISOQAR’s ability to prioritise their customers’ needs is very refreshing.”
Nichol Maher - Environmental Health & Safety Manager - Chubb Systems
“Gaining ISO 27001 certification has strengthened business resilience for our clients not just from a technical standpoint, but from a financial perspective too.”
Phil Robinson - Managing Director - Prism Infosec
“ISOQAR audits are very thorough and the reports issued are clear and easy to follow.”
Edward Gee - Technical and Compliance Director - Platinum
"Having worked with a large number of their trainers, the high standards of training are institutionalised rather than being down to the individual auditors, and hence Alcumus have been listed as our ISO training organisation of choice."
Cam Pulham - Oil Spill Response
How to implement ISO 20000?
Once you decide to implement ISO 20000, the first step is to learn about its best practice recommendations and compare these to your existing processes. This will help you identify any gaps or weaknesses in your current IT service management system and give practical advice on how to improve.
The next step is to plan how to introduce the key principles of IT service management into your organisation. Update or renew your processes according to the guidelines set out in the ISO 20000 standard, then communicate the changes internally. If you need extra support during this stage, a consultant will be able to advise you and provide you with a gap analysis pre-assessment to make sure you’re ready for certification.
Once you and your consultant are satisfied that your IT service management processes align with the principles set out in the standard, it’s time to book your certification.
We will complete a full audit of your IT service management. If they meet the requirements of ISO 20000, we will then issue you with certification.