ISO Certification

ISO 20000 IT Service Management (ITSM) certification

Significantly enhance the effectiveness and reliability of your IT services.

  • Puts you in complete control of planning and processes
  • A key component of strengthening your cyber security
  • Win new customers by providing evidence you are a reliable partner
  • ISOQAR is one of the UK’s most respected certification bodies
  • Completely transparent, simplified approach with no hidden fees
  • Not sure where to being?

    Speak to our customer service team on 02920 856 840

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What is ISO 20000?

ISO 20000 is an international IT standard that allows companies to demonstrate excellence and prove best practice in IT management. The standard provides a framework for service providers to monitor, measure and review their service management processes.

ISO 20000 is based on the quality management standard ISO 9001 – that means it will help you effectively deliver managed services to meet your corporate and customer requirements.

ISO 2000 helps your business deliver superior technology support and attract more customers with ISO 20000.

Why choose ISO 20000?

  • Specifies requirements for establishing, implementing, maintaining and continually improving a service management system

  • Forms the hub in a collection of management systems to help establish strong cyber security defences

  • Supports the management of the service lifecycle, including the planning, design, transition, delivery and improvement of services

  • Brings IT into the sphere of governance & helps control costs

  • Helps competitive differentiation by demonstrating reliability and high quality of service

  • Improves market access as many organisations in the public sector mandate that their IT service providers demonstrate compliance with ISO 20000

  • Promotes a reliable IT infrastructure, improving customer satisfaction and attracting new business

Why choose us for your ISO Certification?

Increased Revenue

60% of customers have benefited from an increase in revenue due to having certification with ISOQAR

Global Recognition

Government-recognised UKAS certificates, established since 1993 with offices all over the world means your certificate has global recognition

99% Client Satisfaction

99% client satisfaction with audits and an NPS of 70

Save Time & Money

Integrated audits for multiple standards keep visits to a minimum and save you money

Free to Join

Free to join if you transfer and we do the paperwork

IAN Network

Access to over 300 independent ISO consultants via our IAN network

How to implement ISO 20000?

Once you decide to implement ISO 20000, the first step is to learn about its best practice recommendations and compare these to your existing processes. This will help you identify any gaps or weaknesses in your current IT service management system and give practical advice on how to improve.

The next step is to plan how to introduce the key principles of IT service management into your organisation. Update or renew your processes according to the guidelines set out in the ISO 20000 standard, then communicate the changes internally. If you need extra support during this stage, a consultant will be able to advise you and provide you with a gap analysis pre-assessment to make sure you’re ready for certification.

Once you and your consultant are satisfied that your IT service management processes align with the principles set out in the standard, it’s time to book your certification.

We will complete a full audit of your IT service management. If they meet the requirements of ISO 20000, we will then issue you with certification.


Start your ISO 20000 journey with Alcumus today

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