Specsavers

Specsavers is one of the world’s leading providers of optometry, audiology and other healthcare services, and has more than 900 stores across the UK and Ireland, as well as overseas in Norway, Sweden, Denmark, Finland, Spain, Australia and New Zealand.

Share this story

Written by: alcumus
2nd November

Gaining Full Sight of Health and Safety Operations

Specsavers is one of the world’s leading providers of optometry, audiology and other healthcare services, and has more than 900 stores across the UK and Ireland, as well as overseas in Norway, Sweden, Denmark, Finland, Spain, Australia and New Zealand.

While the company uses cutting-edge technology to provide customers with a high-quality experience, behind the scenes the UK and Ireland business was in need of support with modernising parts of its health and safety processes across its store estate and corporate offices.

Alcumus has been supporting Specsavers UK and Ireland since 2018. The Alcumus Info Exchange platform allows the organisation to combine live reporting of accidents with full, real-time visibility of the health and safety compliance status of every store and office within the company.

The Challenge

Prior to partnering with Alcumus, the Specsavers UK and Ireland stores and their associated corporate offices were using paper diaries in a bid to ensure they were keeping up-to-date with routine health and safety compliance in areas such as fire alarm and emergency lighting testing, through to inspections of optometry and audiology equipment. This was a major disadvantage, as it did not provide the business with an accurate, central view of each store’s compliance levels - making it difficult to monitor and act on any health and safety compliance issues unless physically visiting a store. The company had already moved its accident reporting online at this point - creating a mismatch - and so there was a desire for health and safety compliance to follow suit.


“The online health and safety management system that we use now with Alcumus has improved our health and safety compliance dramatically across our store estate compared to three years ago.
“The stores are all on board with the system and see the benefits that it brings - especially the Alcumus auto-reminder tool which alerts stores when they need to complete particular health and safety checks before a particular date.

Phil Sleet, Head of Health and Safety UK & Ireland at Specsavers


The Solution

Specsavers UK and Ireland have worked in partnership with Alcumus to create two separately branded online platforms - the Health and Safety Hub, and the Audiology Operations Portal.

The Health and Safety Hub incorporates a real-time, holistic dashboard which shows how many accidents and incidents are being reported, complete with graphics highlighting the most common accidents that are occurring, along with how many stores have completed each of their weekly health and safety checklists. This in turn boosts staff productivity as it removes the need to travel to any given store.

Accuracy of information relating to accidents is also crucial should there be any potential litigation, so the Health and Safety Hub also features an online form with set questions to ensure detailed and accurate information is recorded.

The Audiology Operations Portal, meanwhile, ensures that all of the necessary checks have been carried out on audiology equipment, to ensure that the system records certain criteria that is required by the NHS. The results of this Portal seamlessly fits into Specsavers’ Health and Safety Hub.

COVID-19 governance has recently formed a significant part of Specsavers UK and Ireland’s health and safety compliance work, and the ability of the Alcumus software to automatically remind every store when they need to carry out checks to ensure they have both the correct and sufficient levels of PPE has played a crucial role in ensuring each store is able to remain open as an essential retailer during the pandemic.

The Results

During the last 12 months the Health and Safety Hub and Audiology Operations Portal was accessed more than 200,000 times by stores, partners and colleagues across the UK, ROI, Offices and M&D; underlining the integral role that Alcumus plays in helping large organisations to remain compliant.

Phil Sleet concluded:

“It is quick and easy to report an incident online, which gives me confidence that the number of accidents being reported in stores reflect the actual number of accidents that are happening, and has banished historical concerns of under-reporting due to bureaucracy.”