Once you decide to implement ISO 20000, the first step is to learn about its best practice recommendations and compare these to your existing processes. This will help you identify any gaps or weaknesses in your current IT service management system and give practical advice on how to improve.
The next step is to plan how to introduce the key principles of IT service management into your organisation. Update or renew your processes according to the guidelines set out in the ISO 20000 standard, then communicate the changes internally. If you need extra support during this stage, an ISO 20000 consultant will be able to advise you and provide you with a gap analysis pre-assessment to make sure you’re ready for certification.
Once you and your consultant are satisfied that your IT service management processes align with the principles set out in ISO 20000, it’s time to book your certification.
We will complete a full audit of your IT service management. If they meet the requirements of ISO 20000, we will then issue you with certification.