Property management is one of the key drivers of Lambert Smith Hampton’s ongoing growth, but in order to maintain its position as one of the market leaders in its space it needed a robust system behind it to ensure its high levels of customer service - and various compliance checks - kept up with demand.
The company currently looks after residential, commercial and public sector buildings and with it comes the nationwide challenge of ensuring that different elements of health, safety and compliance are being adhered to in the business and across their supply chain; as well as responding to jobs in a timely manner.
LSH uses the Info Exchange platform to manage planned maintenance for around 4,500 assets - such as fire alarms, passenger lifts and electrical distribution boards - in addition to 500 reactive maintenance calls every year; and there is also the need to ensure that the contractors attending those jobs have up-to-date health and safety accreditation and the relevant qualifications.
LSH work on behalf of hundreds of property landlords across the UK and Ireland, and Alcumus SafeContractor support by taking their contractors through a robust risk based annual audit providing vital insight into their supply chain compliance and competence. It enables LSH to effectively monitor, manage, and make informed decisions about who they work with and appoint to carry out work.
Regardless of accreditation, accidents can of course happen, and the Alcumus ReportLine service enables LSH staff to record accidents either online or over the phone; including who it involved, where and when it happened in order for a full investigation to be followed up to mitigate against a repeat.
No matter how these incidents are reported, the Alcumus ReportLine team will do a follow up investigation to ensure there’s nothing more that needs to be flagged internally or to the Health and Safety Executive.
LSH also works with Alcumus on its corporate social responsibility, and uses the Sypol service to ensure the company is complying with regulations around hazardous substances, and protecting employees from workplace health risks.
These three services all feed into Alcumus’ Info Exchange integrated platform, which is the bedrock of ensuring LSH can connect people, processes and data to achieve operational excellence. This could be through proactively alerting that a customer’s property is due for some planned maintenance, highlighting an accident, or alerting to a contractor whose accreditation is about to expire.
The comprehensive range of services that LSH accesses from Alcumus means that as it continues to grow, it knows it has the partnership behind it to keep pace with demand from a compliance and customer service perspective. This allows LSH to be more productive and make better data-driven decisions to grow.