Merriott Plastics is a plastic moulding business with more than 50 staff across two sites in Somerset and Kent.
Their ambition is to continue to grow their business whilst continually improving the level of professionalism and reliable service their customers are used to.
The company is certified to the ISO 9001 standard for Quality Management Systems and they are very clear about why they obtained it and what it means for the business. “Simply put, our existing customers expect it from us.
They want to know we are doing all we can to maintain the high standards of products and customer service,” says Dave Jones, Quality Manager.
“I believe that having ISO certification has made it easier for us to win more business.”
Many businesses seek ISO certification to attract new business, and Merriott Plastics is no different. “ISO 9001 gives us an edge over our competitors when it comes to winning new clients,” explains Dave.
There’s more to ISO 9001 than just winning new business, though, as Dave explains: “Whilst we have seen a real increase in new business, the Quality Management System installed also works for our staff. It helps the business run smoother and that keeps everyone happy!”
When implementing their Quality Management System, Merriott Plastics sought help from a consultant. “Using an experienced consultant saved time, and ultimately more than paid for itself,” says Dave. “It had the added benefit of ensuring that the system we developed was based on best practice and would suit the needs of our business.”
It was the consultant who recommended they contact Alcumus ISOQAR, as Dave explains: “We spoke with many leading certification bodies but ISOQAR stood out. We were immediately impressed with their desire to learn about our business requirements.”
“Our relationship with Alcumus ISOQAR continues to go from strength to strength,” Dave continues.
“They are not afraid to put their ideas forward and we’ve been really impressed with their knowledge and commitment to doing what is right for our business.”
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