Alexika Ltd is a specialised language translation company providing professional translations of commercial documents and websites. Operating for almost 25 years, they provide the highest linguistic quality; translators only ever work into their mother tongue and the latest technology is used sensibly to give a fast and accurate service.
Mark Robinson, Managing Director and one of the founders, tells us of the benefits being certified to ISO 9001 offers the business, “The benefits for us include having a formal structure for our quality improvement cycle and being continually prompted to look for areas of improvement. These benefits are in addition to being able to access work for clients who require their suppliers to be certified.”
For many smaller businesses, it may not be immediately apparent how gaining certification can be valuable. Mark explains, “We can demonstrate our professionalism in a way that is comparable with other larger organisations. We welcome requests to demonstrate our commitment to quality and ISO 9001 is the perfect vehicle for this.”
So, what should those looking at obtaining ISO standards expect? Mark tells us, “The certification audit and then the annual external audits are rightly challenging – but we don’t mind that at all, it means that we need to stay on top of our game. For us, it means that our cycle of internal quality audits - based on our Quality Manual - are very real opportunities to review and seek to improve how we do things.”
Any advice for those looking to gain ISO certification?
“I would suggest thinking of an ISO certification as a means to constantly refresh your business processes. The discipline needed to maintain certification is an opportunity to really do things properly and use the quality review process to your advantage,” says Mark. “So it’s not just the badge on the website! We also welcome the annual external audit, and we’re delighted with the result of our recent audit by Ian Sayles from Alcumus ISOQAR – Alexika Ltd was recertified with zero non-conformances. We also feel that it’s important that our certifying body is UKAS accredited for additional reassurance.”