ISO 20000-1 Gap Analysis
Get your free gap analysis checklist to determine if you’re ready for your ISO 20000-1 certification audit
ISO/IEC 20000-1, usually referred to as just ISO 20000, is the international standard for IT Service Management Systems and is designed to help you achieve organisational excellence.
It specifies requirements for establishing, implementing and maintaining an IT service management system.
Ultimately, it enables you to deliver better IT services within your own business and to external customers, meaning your business as a whole becomes more effective.
This free gap analysis is a practical tool to help you on your journey toward certification.
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This gap analysis is for you if:
- You’re planning to implement ISO 20000 and want to get an idea of what’s involved
- You’re currently implementing ISO 20000 and need to know what else must to be done to get certified
- You already have an uncertified ITSMS and want to know more about how to formalise it