ISO/IEC 20000-1, usually referred to as just ISO 20000, is the international standard for IT Service Management Systems and is designed to help you achieve organisational excellence.
It specifies requirements for establishing, implementing and maintaining an IT service management system. Ultimately, it enables you to deliver better IT services within your own business and to external customers, meaning your business as a whole becomes more effective.
This free gap analysis is a practical tool to help you on your journey toward certification.
The gap analysis is for you if:
You're looking to transition from ISO 20000-1:2011 to ISO 20000-1:2018 and need to know what's involved
You're currently implementing your Information Technology Service Management System and need to know what else needs to be done to get certified
You want to know more about the work involved in implementing an ISO 20000 system
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